Appearance
Reviews
Reviews is the inbox of cases a person has to decide before the run can go on. When an agent is unsure, or a rule says a person must look, the run pauses here; your answer resumes it.
At a glance
| Where | Sidebar → Operate → Reviews (with a live count of waiting cases) |
| Who | Authors, Approvers and Admins can answer. Viewers can look |
| Before you begin | An agent with Confidence or Governance switched on, or one that can ask questions (Agents → Capabilities) |
1. What it is and why it matters
Automation should not guess when the stakes are high. Studio lets an agent stop and ask:
| A case appears when… | Set up in |
|---|---|
| The agent's confidence score is below its threshold (e.g. 70 %) and its policy says review or escalate | Agent → Capabilities → Confidence |
| A governance rule fires that requires review | Agent → Capabilities → Governance |
| The agent itself asks a person a question | The agent's instructions and policies |
2. Answer a case
- Open Reviews. The Waiting tab lists open cases.
- Click a case. You see:
- the step it stopped at, how long it has waited, and when it gives up;
- What the agent had reached, its partial answer;
- the questions to answer: buttons for a choice, a box for free text.
- Answer every question.
- Optional: add a note, e.g. "Spoke to the payer; in-network cardiology has a six-week wait."
- Click Send and resume the run.
Screenshot: The Reviews inbox (empty)
In a workflow, the run bar shows Waiting for review with an Open the review link that brings you straight here.
3. Tabs
| Tab | Holds |
|---|---|
| Waiting | Open cases. A case past its deadline says This case is past its deadline |
| Answered | Cases someone has decided, with the answer |
| Expired | Cases nobody answered in time |
4. Good to know
- One answer per case. If a colleague answers first, you see already answered.
- Resuming does not count against budgets again. The run was admitted when it started.
- A personal app account acts as you if the resumed run uses an app.
5. Troubleshooting
| Symptom | Likely cause | Fix |
|---|---|---|
| Send and resume the run is greyed | A question is unanswered | Answer every question |
| Could not send the answer … already answered | Someone answered first | Refresh; check Answered |
| A run waits but nothing is in Reviews | You are in another project | Switch project |
| Cases never appear | No confidence or governance on the agent | Turn them on and set a threshold |
| Too many cases | Threshold too high | Lower the agent's confidence threshold (agent or workflow step knob) |